Troubleshooting and system repairs:
Most system issues can be
diagnosed and repaired on-site. If you're having problems with a system
at home, or your place of business, we will be happy to come to you,
even if the system was not built and bought through
us.* Of course some issues cannot be
fixed on-site, in which case we can arrange to bring the system back to
the shop. Depending on the location, and complexity of your system,
there may be an additional service charge of $15.00 to tear down and
pick up your system.
|
Troubleshooting/repair fees: |
Flat Rate:
(On-site, or in-shop) |
$40.00 per hour in home/$50.00 per
hour in office, one hour
minimum. |
Billed in 30 minute increments after
one hour. |
| Full system restoration:
** |
$100.00 up to eight hours. |
Billed in 30 minute increments after
eight hours. |
|
Hardware/Software upgrades: |
$45.00 per hour, one hour minimum. |
$25.00 per hour after one hour. |
Remote
Troubleshooting:
We can also provide remote assistance for troubleshooting system issues.
There
is no charge for the first 30 minutes. However, after 30 minutes
normal troubleshooting
rates will apply (see above for home/office rates). For this to
work you will need to
download, or choose "Run", and install a small file (below). Once
that is in place you simply call us and we will guide you through the
process to initiate the remote assistance.
DOWNLOAD
(By downloading and using this service you agree to appropriate charges
as outlined above.)
If you recently purchased
a "name brand" system from a major retailer and are not sure how to set
it up, or configure it, we can also help you with that, just give us a
call!***
Remember two important
things:
#1: we will make no unauthorized repairs that have not been authorized
by you, or a designated representative for you, and
#2: if we can't fix it, you don't pay. That simple!
* We cannot perform warranty work: this must be done by
either the manufacturer of the system, or by the place of purchase.
** Includes data backup, delete hard drive,
reformat hard drive and reinstall operating system.
Restore backup data and reinstall system drivers. Additional
software installation will incur an additional charge.
***Warranties are provided by the manufacturer of the system, or through
the original point of purchase. RiverStone Computer Systems will not be
held liable for any part of the system not operating properly after
setup.
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